General FAQs

At Diamonds on Richmond we make each piece to order in our workshop in NZ, so you get exactly what you want and at the highest quality. We work to your individual specifications and price point so we can tailor your ring perfectly at a very competitive price.

Yes, we offer a fully insured tracked courier service, with signature on delivery. We don’t charge any fees to send any DOR purchase within NZ and Overseas.

Yes, we offer a lifetime manufacturing guarantee.

Our lifetime guarantee covers manufacturing faults. It does not cover general wear and tear. We recommend bringing your jewellery in to us once a year for a complimentary clean and inspection.

Yes, most of our jewellery is made to order, which allows us to tailor each piece to the customer's requirements.

Our jewellery is made in our very own onsite workshop in Grey Lynn, Auckland.

Our normal turn around time is 5-6 weeks. But please still do get in touch if you need it sooner, we can sometimes make miracles happen. Urgency fees may apply.

We offer complimentary cleaning and polishing on all of our jewellery, you can book a drop-off appointment here.

We also sell quality cleaning kits that you can clean your jewellery with at home, we recommend doing this once a week to keep everything looking its best.

We have compiled a helpful guide of do’s and don’ts here: https://www.diamondsonrichmond.co.nz/post/the-dos-and-don-ts-of-looking-after-your-engagement-ring

Please don’t hesitate to get in touch if you have any questions about caring for your specific piece.

We offer a 30 day full exchange on all of our jewellery. Refunds are not available.

Yes, we do. Please get in contact with one of our Client Managers who will be able to guide you through the custom design process. Our custom design fees range from $500 to $1,000 depending on complexity.

Yes, we do. Please get in contact to organise your gift voucher.

Yes, we are by appointment only. This means we can dedicate our attention to you fully during your booking. You can book a private appointment here.

Yes, we are available for virtual consultations via phone, email and zoom. And when your piece is ready, we will courier it to you at no extra charge.

Yes, we have a small selection of pieces ready to purchase in-store.

We accept Visa, MasterCard, Amex and Bank Transfers.

Yes, we offer 12 month interest free finance on purchases under $10,000.

Yes, we do. Additional Collection Point Duty Free processing fees apply.

Diamond FAQs

Yes, absolutely. Lab Grown diamonds and Mined diamonds are chemically the same product, it’s just how they are made that differs. You can learn more here: https://www.diamondsonrichmond.co.nz/post/considering-lab-grown-diamonds-here-s-what-you-need-to-know

The 4 C’s are Carat, Colour, Cut & Clarity. You can learn more here: https://www.diamondsonrichmond.co.nz/post/the-diamond-buying-guide-the-4cs-of-diamonds or get in touch with one of our Client Managers who can answer any questions you may have.

This really comes down to your personal preferences, but we believe cut and colour are the two most important aspects of a grade. The cut grade of a diamond determines how much sparkle a diamond has, which is why we only work with Ideal, Excellent and Very Good cut grade stones. The colour is the next most noticeable aspect of a diamond, but together with clarity, carat and other characteristics outside of the 4 C’s form a fully rounded picture of each diamond.

Yes, we source the very best of GIA certified diamonds, along with a range of other reputable grading companies.

Engagement Ring FAQs

This is a really personal choice and there is no right or wrong amount. You can read more here: https://www.diamondsonrichmond.co.nz/post/how-much-should-you-spend-on-an-engagement-ring-in-nz

To give you peace of mind, we have a 30 day exchange on all our engagement rings. 

Yes, we can make the setting lower. Please bear in mind, all of our engagement rings are designed to fit a wedding band flush and by lowering the setting a fitted wedding band may be required.

Yes, within reason. We offer a lifetime guarantee on our rings, so we aren’t able to make anything that is too thin and won’t last the test of time.

Yes, all of our engagement rings are designed to fit a wedding band flush.

Unfortunately we don’t work with diamonds purchased from overseas.

It’s not a perfect science, but we have some helpful tips here: https://www.diamondsonrichmond.co.nz/post/how-do-i-figure-out-her-finger-size

We also offer a free re-size on engagement rings, just in case you don’t get it quite right.

Yes! Our normal turn around time is 5-6 weeks. But please still do get in touch if you need it urgently, we can sometimes make miracles happen. Urgency fees may apply.

Yes, your ring will be drawn up with realistic designs through CAD (Computer Aided Design), if requested, the images can be sent to you for approval before your ring is manufactured (CAD fees apply).

The DOR Proposal Ring is a replica engagement ring that is used to propose with. Once you have proposed you simply come back to Diamonds On Richmond with your partner to exchange the DOR Proposal Ring for credit towards the real engagement ring.

Wedding Ring FAQs

Most people organise their wedding rings about 3 months out from the big day. Our normal turn around time is 5-6 weeks. But please still do get in touch if you need it sooner, as we can sometimes make miracles happen. Urgency fees may apply.

Yes, we can. Additional custom design fees may apply.

Your wedding band will constantly spin while being worn, so having the diamonds the entire way round means your ring will always be facing the “right way up” and will avoid repetitively twisting your ring back into place.

As the ring will constantly be spinning around, any general wear and tear will be evenly spread.

Absolutely, we have a wide range of men’s wedding ring styles you can order from.

Precious Metal FAQs

This is completely up to you, depending on which metal you like the look of. If choosing for someone else, take a look at the colour of the jewellery they currently wear, or just ask them what their favourite is. We are here to help with any technical questions you may have about the different metals and alloys.

White Gold is a gold alloy containing yellow gold and other white coloured precious metals to alter the colour. Most white gold is Rhodium plated to give the piece a bright white finish. Platinum is another type of precious metal, it is a very dense metal and harder wearing than White Gold, Platinum has a silver white finish that does not require rhodium plating.

We work with all precious metals: 9ct, 14ct & 18ct Yellow Gold, Rose Gold & White Gold, plus Platinum.

We recommend you use the same type of metal for your wedding ring. Each metal alloy has unique characteristics and hardnesses. When worn together, the rings will rub and wear slightly, if one if harder than the other it will wear away the softer one much faster.

No, we only work with precious metals: 9ct, 14ct & 18ct Yellow Gold, Rose Gold & White Gold, plus Platinum.

Additional Services FAQs

Unfortunately not. We don’t work on any jewellery not made by Diamonds On Richmond.

Yes, initial insurance valuations are complimentary with any purchase over $3,500. If you would like an updated insurance valuation for one of your existing DOR pieces, we can organise this for an additional fee.

Yes we do. Additional fees may apply.

WE’RE CHANGING THE WAY YOU BUY AN ENGAGEMENT RING

We have designed an interactive sequence of videos to bring you our in-store experience in under 10 minutes, all within the comfort of your own home! You're welcome!

Virtual in-store experience
WE’RE CHANGING THE WAY YOU BUY AN ENGAGEMENT RING

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